What should I do if denied access via FTP?
Be sure to read the FTP tutorial instruction. If that does not answer the question, our traceroute tutorial can help with connectivity problems. If you still have trouble, contact us explaining the problem in detail. Be sure to include both your userid and domain name as well as the current account password.
When Will I Know That My Domain Is Approved & Active?
You will not receive notification that a domain name has been registered. After you receive notice that you are online , continue to check your URL on a daily basis, i.e. http://www.yourdomain.com. Domain registration can take anywhere from 2 hours to 2 weeks. Unfortunately we have no control over this process. Once your domain is registered, it may take 2 to 5 days for the information to propagate across the Internet depending on how often individual service providers reboot their nameservers.
Who Do I Contact about Domain Name Registration Billing?
The easiest thing to do is send us an email. Many organizations handle domain registration and if we didn't handle yours, procedures vary from registratar to registrar.
How Do I Change My Billing Frequency and Method Of Payment?
Just email us about 20-30 days prior to your next billing date and request a different mode of payment.
In order to change your domain name, you need to submit an order for the new domain. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name and you will be charged for creating a new account.